Your complete satisfaction with our product and service is important to us. With this in mind, we have compiled a list of frequently asked questions.
Is your website safe and secure?
We are located in the United States and take great pride in keeping your data secure. We use "VeriSign" to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT store your credit card number after your order has been completed. You will need to re-enter your credit card every time you make a purchase. Your privacy is respected.
How do I check my order status?
To check the status of an order, enter the Confirmation Number you received when you submitted the order along with the Billing ZIP/Postal Code.
Can I cancel my order?
You may cancel your order any time within the ordering window for that season's subscription box. If the ordering window is closed, orders cannot be cancelled.
What is your return policy?
We do our best to make sure every box is completed and shipped with care. Please contact us as soon as possible if you have a concern with your order. We want you to be completely satisfied.
Do you offer samples?
Samples are not available for our stationery subscription boxes.
Do you charge sales tax?
We are not currently showing sales tax on the website. Your order placed on the website will not calculate with sales tax included, however, we will add sales tax after your order is placed on the website.
We are currently collecting sales tax in 45 states and the District of Columbia. The following five states do not have a sales tax. (Alaska, Delaware, Montana, New Hampshire, and Oregon).
Glossary of Terms
Your stationery box will arrive with a variety of papers featuring different printing processes. Here's what you may find in our next box!
Blind embossing is a printing technique done by pressing an image into a print surface to create a raised design. It is called "blind" embossing, because the design is created without ink or foil.
Debossing is a printing technique done by pressing an image into a print surface to create an indented design. The design is created without ink or foil.
A deckle edge is the natural, untrimmed edge of a paper usually slightly uneven and sometimes slightly thinner than the rest of the sheet.
The process of using sharp metal rules to cut shapes and designs into paper from a metal form called a die. Die-cutting includes cutout shapes and sculpted edges.
Embossing is a printing technique done by pressing an image into a print surface to create a raised design. Ink or foil is then applied to the raised design to add drama and dimension.
Engraving is a printing technique done by cutting an impression into the surface of a metal die. The die is then inked and wiped clean, leaving ink in the cavities of the impression. The paper/print material is then placed on the die and pressed into the cavities creating a raised, inked design.
Enhanced Raised Foil
An innovative printing process that adds a dramatic layer of metallic foil - resulting in a shiny, raised effect that pops off the paper and gleams in the light. Real foil adheres to the top of raised designs and lettering, adding dimension and shine to these products.
Foil stamping is a process done by pressing colored foil onto a print surface using heated metal dies.
Thermography is a printing technique done by adding resin powder to wet ink on a print surface and then heating it to create a raised effect.
Letterpress pieces begin as digital designs, which are sent to film as a negative and then exposed to a plate. The plate is then pressed to individual sheets of paper. A heavily impressed image on thick paper leaves the design and wording crisp and sharp.
Our state-of-the-art digital print technology produces vibrant, lasting color with crisp detail.
Vellum is a paper with a smooth, rich finish.